Terms of Business
Last updated: 30/06/2026
These Terms of Business explain how Deerman Consulting provides services to clients. They apply to the use of our website and to services provided by Deerman Consulting unless separate written terms are agreed.
By requesting a quote, approving work, instructing us to begin work, or using our services, you agree to these terms.
Who we are
Deerman Consulting is a Plymouth-based IT, digital and business systems consultancy supporting businesses across Devon and Cornwall.
Deerman Consulting Limited
Company number: 14773733
Registered office: 8 Whiteford Road, Plymouth, PL3 5LX
Email: andy@deermanconsulting.co.uk
Services we provide
Deerman Consulting provides services including, but not limited to:
website design and build;
business systems advice and implementation;
VoIP and communication systems support;
IT equipment and secure setup;
IT project delivery;
Agile project management;
service management and ongoing support;
consultancy, advice and project support.
The exact services to be provided will be set out in a quote, proposal, statement of work, email agreement or other written confirmation.
Quotes and proposals
Quotes and proposals are based on the information provided by the client at the time of request.
Unless stated otherwise, quotes are valid for 30 days from the date issued.
If the scope, requirements or assumptions change, we may need to revise the quote, timeline or deliverables.
Client responsibilities
To deliver services effectively, we rely on clients to provide accurate information, timely feedback and reasonable access to relevant systems, people, content and materials.
Clients are responsible for:
providing accurate requirements and instructions;
supplying text, images, branding, access credentials or other materials where required;
reviewing and approving work in a timely manner;
ensuring they have the right to use any content, images, logos or materials supplied to us;
checking work before publication or launch;
maintaining backups and records unless otherwise agreed;
complying with laws and regulations relevant to their business.
Delays in providing information, feedback or approvals may affect project timescales.
Fees and payment
Fees will be confirmed in writing before work begins.
Unless otherwise agreed, invoices are payable within 7 days of the invoice date.
We reserve the right to pause work, withhold deliverables, restrict access to services, or delay launch or handover if invoices are overdue.
Where third-party costs are required, such as software subscriptions, website hosting, domain names, plugins, stock images, licences, advertising spend or external supplier fees, these will normally be payable by the client unless otherwise agreed.
All prices are stated exclusive of VAT unless VAT is clearly included or not applicable.
Deposits and staged payments
For some projects, a deposit or staged payment may be required before work begins or before key project milestones are completed.
Where a deposit is required, work will not normally begin until the deposit has been received.
Deposits may be non-refundable once work has started, unless otherwise agreed in writing.
Ongoing support and retainers
Where a client enters into an ongoing support or retainer arrangement, the monthly fee will cover the level of support agreed in writing.
Unless otherwise agreed, a standard monthly support arrangement may include up to three updates per month or up to 1.5 hours of work, whichever is reached first.
Unused time or updates do not automatically roll over to future months unless agreed in writing.
Additional work outside the agreed retainer may be quoted separately or charged at the agreed hourly or day rate.
Changes to scope
If the client requests work outside the agreed scope, we may provide a revised quote or charge for the additional work.
Examples of out-of-scope work may include:
additional pages, features or functionality;
significant design changes after approval;
extra meetings or revisions;
new integrations or third-party tools;
content writing not previously agreed;
technical troubleshooting outside the original scope;
urgent or priority work.
We will aim to make any additional costs clear before carrying out extra work.
Approvals and revisions
Projects may include a defined number of revisions or review stages. Unless otherwise agreed, additional revisions may be chargeable.
Client approval may be requested at key stages, including design, content, configuration, testing and launch.
Once work has been approved, further changes may be treated as additional work.
Website projects
For website projects, the client is responsible for reviewing the website before launch and confirming that content, contact details, pricing, legal information and functionality are correct.
We will take reasonable care when building and testing websites, but we cannot guarantee that every website will be completely free from errors, display identically on every device or browser, or achieve a specific search engine ranking.
Search engine optimisation work can improve structure, content and visibility, but we do not guarantee any particular ranking, traffic level, enquiry volume or commercial outcome.
Third-party platforms and suppliers
Our work may involve third-party platforms, tools or suppliers such as website builders, hosting providers, domain registrars, email providers, payment processors, VoIP providers, analytics tools, plugins or software services.
We are not responsible for outages, price changes, service changes, data loss, security incidents or performance issues caused by third-party platforms or suppliers.
The client is responsible for complying with any third-party terms and paying any relevant third-party charges unless otherwise agreed.
Access credentials and security
Where clients provide login details, passwords or access to systems, they are responsible for ensuring they have authority to provide that access.
We will take reasonable care to protect access credentials provided to us, but clients should use secure password-sharing methods where possible and update or revoke access when work is complete.
We may recommend security measures, but responsibility for maintaining security, updates, backups and access control remains with the client unless we have expressly agreed to manage these services.
Intellectual property
Unless otherwise agreed, the client will own the final deliverables created specifically for them once all invoices relating to the work have been paid in full.
Deerman Consulting retains ownership of any pre-existing materials, methods, know-how, templates, processes, tools or frameworks used to deliver the work.
The client is responsible for ensuring they have the right to use any materials supplied to us, including logos, images, text, fonts, designs, videos and third-party content.
We may display completed work in our portfolio, website, marketing materials or case studies unless the client asks us not to.
Confidentiality
We will treat confidential client information with care and will not disclose it to third parties except where required to deliver services, comply with legal obligations, or with the client’s permission.
Clients must also keep confidential any non-public information, pricing, proposals, methods or materials supplied by Deerman Consulting.
Data protection
Both Deerman Consulting and the client agree to comply with applicable data protection laws.
Where we process personal data on behalf of a client, further data processing terms may be required depending on the nature of the work.
Clients are responsible for ensuring that their own website, systems, privacy notices, cookie notices and business processes comply with applicable data protection laws.
Cancellations and termination
Either party may end an ongoing arrangement by giving [insert notice period, e.g. 30 days’] written notice unless a different notice period has been agreed.
If a project is cancelled after work has started, the client will be responsible for paying for all work completed up to the cancellation date, together with any committed third-party costs.
We may terminate or pause work immediately if a client fails to pay, provides misleading information, acts unlawfully, behaves abusively, or asks us to carry out work that we reasonably believe is unethical, unsafe or unlawful.
Limitation of liability
We will provide services with reasonable care and skill.
However, to the fullest extent permitted by law, Deerman Consulting will not be liable for:
loss of profits;
loss of sales or business;
loss of data;
loss of goodwill;
indirect or consequential loss;
issues caused by third-party platforms or suppliers;
issues caused by client changes, omissions or delays;
failure to achieve a particular commercial result, ranking, traffic level or enquiry volume.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
Website information
The information on our website is provided for general information only. While we aim to keep it accurate and up to date, we do not guarantee that all content is complete, current or suitable for every situation.
Governing law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
Contact
If you have any questions about these Terms of Business, please contact:
Deerman Consulting Limited
Email: andy@deermanconsulting.co.uk